Privacy Policy

Introduction

NiWell is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Complete our contact form
Schedule a consultation
Subscribe to our newsletter or updates
Communicate with us by phone, email, or other means

This information may include:

Name and contact information
Email address and phone number
Dietary preferences and health goals
Information about your lifestyle and eating patterns
Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

IP address and browser type
Operating system and device information
Pages visited and time spent on pages
Referring website addresses
Other diagnostic data

How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our services
To respond to your enquiries and provide customer support
To schedule and manage consultations
To send you educational content and updates (with your consent)
To improve our website and services
To analyse usage patterns and trends
To comply with legal obligations
To protect our rights and prevent fraud

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal information based on:

Consent: You have given clear consent for us to process your personal information for specific purposes
Contract: Processing is necessary for a contract we have with you
Legal obligation: Processing is necessary for us to comply with the law
Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided your interests and rights do not override those interests

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our website and providing our services, subject to confidentiality obligations
Legal Requirements: When required by law or to respond to legal process
Business Transfers: In connection with any merger, sale of company assets, or acquisition
Protection of Rights: To protect our rights, property, or safety, or that of our clients or others

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymise it.

Your Rights

Under UK data protection law, you have the following rights:

Right to Access: Request access to your personal information
Right to Rectification: Request correction of inaccurate information
Right to Erasure: Request deletion of your personal information
Right to Restrict Processing: Request limitation on how we use your information
Right to Data Portability: Request transfer of your information to another organisation
Right to Object: Object to processing of your personal information
Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us at [email protected].

Cookies

Our website uses cookies to enhance your experience and analyse website traffic. For detailed information about the cookies we use and your choices regarding cookies, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

NiWell
27 Cromwell Street
Oxford OX1 4QB
United Kingdom

Email: [email protected]
Phone: +44 1865 712 904

Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk